Privacy Policy

This policy explains how Roof Repair Cairns handles personal information collected through this website. It is written to align with the Australian Privacy Principles.

What we collect

When you submit an enquiry form we collect the details you provide: your name, contact number, suburb, the service you need, whether water is entering the property and any message you add. For partner enquiries we collect business contact and capability details you choose to provide. We do not collect payment information through this website.

Why we collect it

To contact you about your enquiry, arrange a free on-site roof inspection, prepare a written quote, and keep a record of the work discussed. Partner enquiry details are used to assess and arrange coverage across the Cairns region.

Who we share it with

Enquiry details are shared with the roofing trades engaged to attend your inspection and quote the work. We do not sell personal information, and we do not share it for unrelated marketing.

Storage and security

Submissions are stored in a secured cloud database with access restricted to authorised administrators. We take reasonable steps to protect information from misuse, loss and unauthorised access, and we retain it only as long as needed for the purpose it was collected or as required by law.

Cookies and analytics

This site may use cookies and website analytics to understand how pages are used and improve the site. Analytics data is aggregated and is not used to identify individuals. You can block or delete cookies in your browser settings.

Access, correction and complaints

You can request access to, or correction of, the personal information we hold about you, or ask us to delete it, by emailing quotes@roofrepaircairns.com.au. If you are not satisfied with how we handle your request you may raise the matter with the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy from time to time. The version published on this page is the current one.